Terms of Service

These Terms of Service ("Terms") govern your use of Klud.app (the "Service"), operated by Klud App, 373 Princes Highway, Banksia, NSW, 2216("Klud", "we", "us"). By creating an account or using the Service you agree to these Terms.

1. The Service

Klud.app provides software for creating and running outreach sequences over LinkedIn, email and WhatsApp, including message scheduling, voice messages, prospect management, reply detection, and analytics. The Service performs actions on third party platforms using accounts and credentials you connect; you remain the owner and operator of those accounts. WhatsApp support is provided as a beta capability: WhatsApp offers no official outreach API, pairing a number is at your own risk, and the risk allocation in section 4 applies to it in the same way it applies to LinkedIn.

2. Accounts and eligibility

You must be at least 18 and able to form a binding contract. You are responsible for your login credentials and for all activity under your account. Provide accurate information and keep it current.

3. Subscriptions, billing, and refunds

The Service is offered on a single plan billed at $47 per month or $393 per year, including applicable taxes where required. There is no free trial: your payment method is charged immediately upon subscribing, processed by Stripe, and access unlocks right away. Subscriptions renew automatically at each billing period. You can cancel at any time from Settings; cancellation stops future charges and takes effect at the end of the current billing period. Every plan includes a 30 day money back guarantee: if you cancel your subscription and email our support team within 30 days of your first payment on that plan, we will refund that payment less the activation fee described below. This applies to monthly and annual subscriptions alike. Except for that guarantee and where otherwise required by law, payments are not refundable.

Activation fee. Your first payment on a plan includes a one time activation fee of $12. It is not an additional charge on top of the advertised price: it is the portion of that first payment which covers the licensed third party provider connections and the sending infrastructure allocated to your account when the account is created, which we are billed for per account rather than per message. The activation fee is disclosed before you subscribe, is charged once per subscription rather than on each renewal, and is not returned under the 30 day money back guarantee. A refund under that guarantee is therefore your first payment minus $12.

4. Third party platforms: important

Automating actions on LinkedIn is contrary to the LinkedIn User Agreement, and LinkedIn may restrict or terminate accounts that use automation. Klud applies conservative limits, gradual ramp, and human pacing to reduce this risk, but you use automation at your own risk, and we are not liable for restrictions, suspensions, or terminations of your third party accounts. Your use of Gmail through the Service is subject to Google's terms and API policies.

Sending limits. You set the maximum number of automated actions the Service will perform per day for each channel, subject to the platform maximums published in the application. The Service will not exceed the daily limit you have configured for automated sending. If it does, and you notify us at support@klud.app, we will refund the subscription term in which it occurred. This commitment covers actions the Service performs automatically. It does not cover messages you compose and send yourself from the Inbox, which are delivered when you send them, and it is not a warranty that a third party platform will not restrict your account for other reasons.

5. Acceptable use

You agree to use the Service in accordance with our Acceptable Use Policy, including compliance with antispam laws applicable to you (e.g. CAN-SPAM, GDPR, ePrivacy). You are the data controller for prospect data you import; you warrant a lawful basis for contacting your prospects.

6. Your content and data

You retain all rights to content you create (messages, audio recordings, prospect lists). You grant us the limited license needed to operate the Service (storing, processing, and transmitting your content to perform the actions you configure). Our handling of personal data is described in the Privacy Policy.

7. Availability and changes

We aim for high availability but the Service is provided "as is" without warranty of uninterrupted operation. We may modify features with reasonable notice for material changes.

8. Limitation of liability

To the maximum extent permitted by law, our aggregate liability arising from the Service is limited to the amounts you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, or for actions taken by third party platforms against your accounts.

9. Termination

You may stop using the Service and cancel at any time. We may suspend or terminate accounts that violate these Terms or the Acceptable Use Policy. On termination we will make your exportable data available for 30 days, then delete it in the ordinary course.

10. Governing law; changes to these Terms

These Terms are governed by the laws of New South Wales, Australia. We may update these Terms; if changes are material we will notify you by email or in the app at least 14 days before they take effect.

11. Contact

Questions about these Terms: contact us or email [LEGAL EMAIL].