Support
Answers to the most common questions. Can't find yours? Contact us and we'll help.
How do I connect my LinkedIn account?
During onboarding, or from Settings under Connections, enter your LinkedIn sign in details. Klud signs in from its own pinned browser, handles verification codes or mobile approval, discards the password, and stores only the resulting encrypted browser session. No Unipile account is used.
How do I import prospects?
Run a people search on LinkedIn with your filters, copy the URL from the address bar, and paste it into Klud under Prospects, then Import. Klud collects the results and you can enroll them into any campaign.
Why are my daily sends limited?
New accounts ramp gradually: small budgets in week one that grow each week. This protects your LinkedIn account from restriction and builds email sender reputation. By week 4 the daily ceiling is 20 connection requests, 60 other LinkedIn actions, 120 emails and 80 WhatsApp messages. You can lower the caps in Settings, though never raise them past the ceiling.
How do I connect WhatsApp?
From Settings under Connections, click Connect on WhatsApp and complete the hosted provider flow. You can then add WhatsApp steps to a sequence. WhatsApp automation is still a beta feature, so keep volumes conservative.
What happens when a prospect replies?
Klud checks the connected channel directly for replies. Once a reply is detected and matched to the conversation, the prospect is marked Replied and the remaining scheduled steps are cancelled. Normal network latency applies.
How do voice messages work?
Record clips in the Audio Studio and add them to LinkedIn or WhatsApp steps. Klud reads the saved backend audio, normalizes it to the channel format and delivers a native voice note.
How does billing work?
One plan: $47 a month or $393 a year, everything included. You are charged when you subscribe and access unlocks immediately. There is no free trial. Every plan, monthly and yearly, carries a 30 day guarantee: cancel from Settings under Manage subscription and email support@klud.app within 30 days and we refund your payment*. Cancel anytime to stop future charges. *Less the one time $12 activation, charged as part of your first payment.
How do I cancel?
Settings, then Manage subscription, then Cancel. You keep access until the end of the paid period, and your data stays available if you come back.