Support

Answers to the most common questions. Can't find yours? Contact us and we'll help.

How do I connect my LinkedIn account?

During onboarding, or from Settings under Connections, Klud opens the hosted provider connection flow. Klud stores the resulting provider account identifier. It never asks you to paste a LinkedIn session cookie.

How do I import prospects?

Run a people search on LinkedIn with your filters, copy the URL from the address bar, and paste it into Klud under Prospects, then Import. Klud collects the results and you can enroll them into any campaign.

Why are my daily sends limited?

New accounts ramp gradually: small budgets in week one that grow each week. This protects your LinkedIn account from restriction and builds email sender reputation. By week 4 the daily ceiling is 20 connection requests, 60 other LinkedIn actions, 120 emails and 80 WhatsApp messages. You can lower the caps in Settings, though never raise them past the ceiling.

How do I connect WhatsApp?

From Settings under Connections, click Connect on WhatsApp and complete the hosted provider flow. You can then add WhatsApp steps to a sequence. WhatsApp automation is still a beta feature, so keep volumes conservative.

What happens when a prospect replies?

Klud receives provider webhooks and also polls as a fallback. Once a reply is detected and matched to the conversation, the prospect is marked Replied and the remaining scheduled steps are cancelled. Normal provider and network latency applies.

How do voice messages work?

Record clips in the Audio Studio, or inline in the builder, then add a Voice message step to any LinkedIn sequence. Klud sends the clip as a LinkedIn voice note.

How does billing work?

One plan: $47 a month or $393 a year, everything included. You are charged when you subscribe and access unlocks immediately. There is no free trial. Every plan, monthly and yearly, carries a 30 day guarantee: cancel from Settings under Manage subscription and email support@klud.app within 30 days and we refund your payment*. Cancel anytime to stop future charges. *Less the one time $12 activation, charged as part of your first payment.

How do I cancel?

Settings, then Manage subscription, then Cancel. You keep access until the end of the paid period, and your data stays available if you come back.